How can we help you?

Signing up is quick and free. Here's how:

• Visit loveflix.com/signup or tap "Create Account" in the app.
• Enter your email address and create a strong password.
• Choose your subscription plan (monthly or yearly).
• Add a profile photo and tell us a little about yourself.
• Confirm your email via the magic link we send you.

You'll be ready to explore LoveFlix in under 2 minutes! 🎉

LoveFlix is built for two. After signing up, invite your partner:

• Go to Settings > Invite Partner.
• Tap "Send Invite" — we'll generate a unique link.
• Share it via text, email, or your favourite messaging app.
• Once your partner accepts, you'll be connected as a couple.
• You can also scan their QR code in person for instant pairing.

💡 Tip: You can change your pairing later in Settings if needed.

Welcome! Here's a quick checklist for your first LoveFlix session:

• Set up your profile — add a photo, display name, and your favourite genres.
• Invite your partner to link your accounts (see the article above).
• Create a shared playlist — find the "Couple Playlist" in your library.
• Explore LoveConnect — enable location sharing to see each other on the map.
• Upload your first video — a memory, a message, or a favourite clip.

Everything you need is a tap away. Have fun! 💕

Forgot your password? No worries — here's how to reset it:

• On the login screen, tap "Forgot Password?".
• Enter the email address associated with your LoveFlix account.
• Check your inbox for a password reset link (it arrives within a few minutes).
• Click the link and choose a new password (minimum 8 characters).
• Log in with your new credentials.

🔒 Security note: Never share your password. LoveFlix will never ask for it via email or text.

You can view, upgrade, or downgrade your plan any time:

• Go to Settings > Subscription.
• See your current plan, renewal date, and price.
• Tap "Change Plan" to switch between Monthly and Yearly.
• Upgrading takes effect immediately; downgrading applies at the next billing cycle.
• You can also view your payment history here.

We'll be sad to see you go, but cancelling is straightforward:

• Navigate to Settings > Subscription > Cancel Subscription.
• Follow the on-screen prompts — we'll ask for feedback (optional).
• Your account remains active until the end of the current billing period.
• After cancellation, you'll lose access to couple features and shared content.
• You can reactivate any time before the billing period ends.

💔 Note: Cancelling does not delete your account — just the subscription. To delete your account entirely, contact support.

To change your card or payment details:

• Open Settings > Subscription > Payment Method.
• Tap "Update" next to your current payment method.
• Enter your new card details or choose a different payment option.
• We support Visa, Mastercard, PayPal, and Apple Pay.
• Your new method will be used for the next billing cycle.

All payment data is encrypted and processed through a PCI-compliant gateway.

Upload your favourite moments in a few taps:

• Tap the "+" button in the bottom navigation bar.
• Select "Upload Video" from the menu.
• Choose a video from your device's gallery (max 500 MB, up to 10 minutes).
• Add a caption, tags, and choose who can see it (just you, your partner, or both).
• Hit "Upload" — your video will be processed and shared instantly.

Supported formats: MP4, MOV, WEBM.

Watch Together lets you and your partner enjoy content in real time, even when apart:

• Open any video and tap the "Watch Together" icon (two people).
• Your partner will receive a notification to join.
• Once connected, playback is perfectly synced — pause, rewind, or skip together.
• Use the built-in voice or video call to react in real time.
• You can also use the shared emoji reactions bar during playback.

📡 A stable internet connection (5+ Mbps) is recommended for the best experience.

Your personal list keeps everything organised:

• Tap the bookmark icon on any video to add it to "My List".
• Access your list from the Library > My List tab.
• Swipe left on an item to remove it, or tap "Edit" to reorder.
• You can create custom folders like "Date Night" or "Favourites".
• Your partner can also add items to a shared "Couple List" — find it under Library.

LoveFlix Chat is your private space to talk, share, and connect:

• Tap the Chat icon in the bottom nav to open your conversation.
• Send text messages, photos, videos, voice notes, and stickers.
• Messages are end-to-end encrypted and visible only to you and your partner.
• Use Reactions (❤️ 😂 😮 😢 😡) to respond without typing.
• Pin important messages to the top of the chat for quick access.

💌 Extra: Schedule a "love note" to be delivered at a specific time.

LoveConnect lets you see your partner's location on a private map — perfect for keeping close:

• Go to LoveConnect from the navigation menu.
• Enable location sharing for your device (iOS/Android settings).
• Your partner appears as a cute custom avatar on the map.
• You can set geofence alerts — get notified when they arrive home or leave work.
• Location history is private and only stored for 24 hours.

🔇 Privacy: You can pause sharing at any time. Your partner will see "Location paused".

Music Sync lets you and your partner listen together in real time:

• Open the Music tab and tap the Music Sync button.
• Choose a song from the LoveFlix library or search for one.
• Invite your partner — they'll hear exactly what you're hearing.
• Create a Couple Playlist where both of you can add tracks.
• Use the "Mood Match" feature to find songs you both love.

🎧 Works with Bluetooth headphones and background playback.

The Story Timeline is your shared digital scrapbook of memories:

• Upload photos and videos — they're automatically added to a chronological timeline.
• Add milestone markers like "First Date", "Anniversary", or custom events.
• Both you and your partner can contribute to the timeline.
• Browse by month or year using the interactive calendar view.
• Create chapters — themed collections like "Our Summer Trip" or "Pandemic Puzzles".

📅 Your timeline is private by default. You can choose to share it with friends as a slideshow.

If your video is buffering or stuttering, try these steps:

• Check your internet connection — run a speed test (minimum 5 Mbps recommended).
• Close other apps or devices that may be using bandwidth.
• Lower the video quality in playback settings (from 1080p to 720p or 480p).
• Restart the LoveFlix app or refresh the webpage.
• If on Wi-Fi, try switching to mobile data (or vice versa).

Still buffering? Try clearing the app cache: Settings > Storage > Clear Cache.

If LoveFlix crashes frequently, try these fixes:

• Update the app — make sure you're on the latest version from your app store.
• Restart your device — this clears temporary glitches.
• Reinstall LoveFlix — uninstall and install fresh from the store.
• Clear app data — Settings > Apps > LoveFlix > Clear Data.
• Check device compatibility — LoveFlix requires iOS 14+ / Android 11+.

If crashes persist, please report a bug via Settings > Help > Report Issue.

Having trouble signing in? Let's get you back in:

• Double-check your email address and password for typos.
• Use the "Forgot Password?" option to reset your credentials.
• Ensure your internet connection is stable.
• If you use SSO (Google/Apple sign-in), make sure the same account is linked.
• Clear your browser cookies / app cache and try again.

Still locked out? Contact our support team directly — we're here to help.

If your partner can't see what you've shared, check these things:

• Are you paired? Go to Settings and confirm you're connected.
• Privacy settings — when uploading, make sure visibility is set to "Both" or "Partner".
• App version — both of you should be on the latest LoveFlix version.
• Syncing — pull to refresh in the shared area to force a sync.
• Blocked — check that neither of you has accidentally blocked the other.

If everything looks correct and it's still not showing, try unlinking and re-pairing in Settings.